Skip to Content

Privacy Policy

1. INTRODUCTION2. INFORMATION WE COLLECT3. HOW WE USE YOUR INFORMATION4. INFORMATION SHARING AND DISCLOSURE5. DATA SECURITY6. YOUR PRIVACY RIGHTS7. COOKIES AND TRACKING8. DATA RETENTION9. THIRD-PARTY SERVICES10. CHILDREN'S PRIVACY11. INTERNATIONAL DATA TRANSFERS12. CHANGES TO THIS POLICY13. CONTACT INFORMATION14. JURISDICTION

Last Updated: December 27, 2024

1. INTRODUCTION

Sailstack ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including domain registration, website hosting, design services, and email services (Google Workspace).

2. INFORMATION WE COLLECT

2.1. Information You Provide

  • Contact information (name, email address, phone number, business address)
  • Billing information and payment details
  • Account credentials
  • Website content and design preferences
  • Domain registration information
  • Communication records and support requests

2.2. Information Automatically Collected

  • Log files and usage data
  • IP addresses and browser information
  • Device information
  • Cookies and tracking technologies
  • Website analytics data
  • Server logs and performance metrics

2.3. Information From Third Parties

  • Domain registrar information
  • Google Workspace account data
  • Payment processor information
  • Website analytics providers

3. HOW WE USE YOUR INFORMATION

We use collected information for:

  • Providing and maintaining our services
  • Processing payments and billing
  • Domain registration and management
  • Customer support and communication
  • Service optimization and improvement
  • Security and fraud prevention
  • Legal compliance
  • Marketing communications (with consent)

4. INFORMATION SHARING AND DISCLOSURE

4.1. We May Share Information With:

  • Domain registrars and ICANN
  • Google Workspace (email services)
  • Payment processors
  • Service providers and contractors
  • Legal authorities when required
  • Business partners (with consent)

4.2. We Do Not:

  • Sell your personal information
  • Share information for marketing purposes without consent
  • Disclose information to unaffiliated third parties for their direct marketing

5. DATA SECURITY

We implement reasonable security measures to protect your information:

  • Encryption of transmitted data
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments
  • Employee training and confidentiality agreements

6. YOUR PRIVACY RIGHTS

6.1. General Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Update your communication preferences
  • Export your data
  • Lodge complaints with relevant authorities

6.2. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have additional rights under the GDPR:

  • Right to be informed about our data practices
  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with EU supervisory authorities

We process personal data under the following legal bases:

  • Performance of our contract with you
  • Your consent
  • Our legitimate business interests
  • Legal obligations

6.3. CCPA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of personal information
  • Opt-out of the sale of personal information (note: we do not sell personal information)
  • Non-discrimination for exercising these rights

In the past 12 months, we have collected:

  • Identifiers (name, email, address)
  • Commercial information (services purchased)
  • Internet activity (website usage)
  • Geolocation data (IP address)

6.4. Exercising Your Rights

  • Submit requests via email to privacy@sailstack.co
  • We will verify your identity before processing requests
  • We will respond within required timeframes (30 days for GDPR, 45 days for CCPA)
  • We may request additional information to verify requests
  • We may deny requests as permitted by law

7. COOKIES AND TRACKING

7.1. We Use Cookies For:

  • Essential service functionality
  • Authentication and security
  • Performance monitoring
  • Analytics and improvement
  • User preference storage

7.2. Cookie Choices:

  • You can control cookies through browser settings
  • Essential cookies cannot be disabled
  • Opting out may affect service functionality

8. DATA RETENTION

  • We retain information as long as needed for services
  • Account information kept until account deletion
  • Backup data retained per backup rotation policy
  • Legal requirements may extend retention periods
  • You may request earlier deletion subject to legal obligations

9. THIRD-PARTY SERVICES

9.1. Google Workspace Services

  • Customers who use our Google Workspace services are subject to Google's Terms of Service and Privacy Policy
  • Google acts as a data processor for your email and workspace data
  • We do not directly access, process, or store your Google Workspace data
  • For questions about Google Workspace data handling, please refer to Google's privacy policy

9.2. Other Third-Party Integrations

Our services also integrate with:

  • Domain registrars
  • Payment processors
  • Analytics providers
  • Security services

9.3. Third-Party Policies:

  • Third parties have their own privacy policies
  • We are not responsible for their practices
  • Review their policies before using services
  • Links to relevant third-party policies will be provided upon request

10. CHILDREN'S PRIVACY

  • Services not intended for children under 13
  • We do not knowingly collect children's data
  • Will delete any identified children's information
  • Parents may contact us about children's data

11. INTERNATIONAL DATA TRANSFERS

  • Data may be processed in various countries
  • We ensure appropriate safeguards
  • Transfer mechanisms comply with applicable laws
  • International transfers follow data protection standards

12. CHANGES TO THIS POLICY

  • We may update this policy periodically
  • Notice provided for material changes
  • Continued use indicates acceptance
  • Prior versions available upon request

13. CONTACT INFORMATION

For privacy-related questions or concerns:

  • Email: privacy@sailstack.co
  • Address: 2631 Housley Rd #1205, Annapolis, MD, 21401
  • Phone: (443) 808-1420

For EU Residents:

  • We act as the data controller for your personal information
  • Our EU representative can be contacted at privacy@sailstack.co
  • You have the right to lodge a complaint with your local supervisory authority

For California Residents:

  • You can contact us using the details above for CCPA-related requests
  • We will verify your identity before processing any rights requests
  • Authorized agents may submit requests on your behalf with proper documentation

14. JURISDICTION

This policy is governed by Maryland law. Any disputes shall be resolved in accordance with the dispute resolution provisions in our Terms of Service.